Ask Melissa: Why Didn’t I Get Free Shipping?
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We get this question a lot, especially during sales and promotions:
“I saw a pop-up saying I was eligible for free shipping, but I was still charged for it at checkout. Why?”
Totally fair question—let me explain how it works!
Our Free Shipping Policy (USA Only)
We offer free shipping on orders over $125 — but there are a couple of important details:
- ✅ $125 subtotal must be before tax and shipping
- ✅ The $125 total is calculated after any discount codes or promotions are applied
- 🚫 If a coupon drops your total below $125, free shipping no longer applies
📦 Example:
Let’s say you add $132 worth of product to your cart.
→ You apply a 15% discount code, which brings your total to $112.20.
→ Since your new subtotal is under $125, the system removes free shipping automatically.
It’s not a glitch — it’s just the way Shopify calculates eligibility.
💡 Melissa’s Tip:
If you’re just a few dollars away from the free shipping threshold, it might be worth adding another item (like ribbon, floral picks, or a sign!) instead of paying for shipping.
Think of it as choosing product over postage.
Still Not Sure?
If something seems off or you think your order qualifies and it didn’t apply, don’t hesitate to reach out. We’re always happy to double-check! Contact us at info@tctcrafts.com.