Ask Melissa: Why Didn’t I Get Free Shipping?
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“I saw a pop-up saying I was eligible for free shipping, but I was still charged for it at checkout. Why?”
Totally fair question — let me explain how it works!
Our Free & Flat-Rate Shipping Policy (USA Only)
We now offer $9.95 flat-rate shipping on orders $125–$149.99 and FREE shipping on orders $150+ — but there are a couple of key details:
✅ Your subtotal must be before tax and shipping
✅ Totals are calculated after any discount codes or promotions are applied
🚫 If a coupon or sale drops your total below $125, neither the flat rate nor free shipping will apply automatically
📦 Example:
Let’s say you add $150 worth of product to your cart.
→ You apply a 15% discount code, bringing your total to $127.50.
→ Because your subtotal now falls between $125 and $149.99, you’ll automatically see $9.95 flat-rate shipping instead of free.
If your subtotal had dropped below $125, normal weight-based rates would apply.
It’s not a glitch — that’s just how Shopify calculates eligibility.
💡 Melissa’s Tip:
If you’re only a few dollars away from the next shipping tier, it’s usually worth tossing in a small item (like a roll of ribbon, floral pick, or greenery spray) instead of paying for postage.
Think of it as getting pretty product instead of paying for shipping.
Still Not Sure?
If something seems off or you think your order qualified but didn’t apply, don’t hesitate to reach out — we’re always happy to double-check!
📩 Contact us at info@tctcrafts.com