Shipping policy
Thank you for visiting and shopping at TCT Crafts! Below is our shipping policy to help you understand when and how your order will arrive.
Order Processing Time
All orders are processed within 2 business days unless otherwise specified (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high-volume periods, such as holidays or sales, processing times may be slightly delayed.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Domestic Shipping (within USA ): 5-7
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International Shipping: 10-15 Days depending on location
Delivery times are estimates and not guaranteed. Delays may occur due to weather, customs, or carrier issues beyond our control.
Shipping Carriers
We currently ship via:
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USPS, UPS, FedEx
Shipment Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update.
International Shipping
We offer international shipping to a select few countries.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Lost or Damaged Packages
TCT Crafts is not liable for any products lost or damaged during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim.
Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Information
Please double-check your shipping address before placing your order. We are not responsible for packages delivered to an incorrect address provided at checkout.
If you realize there was a mistake, contact us immediately at info@tctcrafts.com. If your order hasn’t shipped yet, we’ll do our best to correct it.
Questions?
If you have any questions about your shipment, reach out to us at:
info@tctcrafts.com